Returns & Refunds

Here’s how returns and refunds work for our tool orders.

Scope: This policy covers all tool orders placed on our site, wherever you are, subject to any rules shown when you bought.

Conditions: The tool must come back complete, unmodified, and in a condition we can quality-check. If it’s damaged in a way that isn’t an initial defect, we may have to refuse it.

Timeframe: Please register your return request within the period shown on your order confirmation or the product page. Late requests might not be processed.

Limits and exclusions: Customised tools, certain sealed goods, and digital products may be excluded. We’ll always show any limits before you pay.

Preparing the parcel: Send the tool back with all supplied accessories, carefully protected. If something’s missing, we may refuse the return or only partially refund you.

Submitting a request: Go to your order area, pick the tool, choose a reason, and follow the steps on screen.

Inspection: When it arrives, we check the tool’s condition and conformity. That decides what happens next.

Refund: If accepted, we refund to your original payment method. We may adjust the amount if the tool doesn’t fully meet the conditions.

Exchange: Where available, you can exchange for a different model, specification, or equivalent variant, subject to stock.

Incorrect or defective: If you get the wrong tool or a faulty one, submit a request linked to your order so we can look into it and sort a solution.