Privacy Policy

Here’s a plain-English summary of our privacy policy for our international tool marketplace.

Account data: When you set up an account, we may process your name, login details, preferred language, and currency. We encrypt passwords and use security controls such as suspicious-login detection and attempt limiting.

Order data: To fulfil your tool order, we process delivery and billing details, order contents, amount, currency, and tracking events such as preparation, dispatch, delivery, and return. We need this to provide the service.

Main uses: We use your information to process payments, prepare shipments, handle returns and refunds, prevent fraud, and improve the site. Internal analytics help us understand performance, using no more data than necessary.

Payment security: Payments are handled by high-standard providers. Data is encrypted, sensitive access is restricted, and we do not store your full card number or card security code. Any references kept are technical identifiers.

Contact and transactional messages: Your phone number and address are used for delivery and order notifications. Marketing messages are separate from transactional ones and can be managed in your account preferences.

Sharing with sellers and providers: In a marketplace, we may share necessary information with the relevant seller and providers such as couriers, payment services, and anti-fraud services. This is limited to what’s needed — for example, delivery details and order contents — and covered by confidentiality and security obligations.

Cookies: Cookies help with sessions, the cart, preferences, and security. You can control them via your browser. Refusing some may stop the cart being remembered or block certain functions.

International processing: Operations may take place in different countries depending on delivery location, hosting, or providers. We apply contractual safeguards and technical measures.

Retention: We keep information as long as needed, then delete, anonymise, or archive it with restricted access. Some data may be kept longer for legal or anti-fraud reasons.

Your rights: You can ask for access, correction, deletion, and — where the law allows — object to or restrict certain processing. You can also update account details where available.